Sample Interview Schedule

This is a sample interview schedule. This schedule is for interviews of History Department faculty, staff, and students, so it doesn't contain the same questions you would ask your clients. Rather, I include it as an example of what a schedule looks like.

Opening

Thank you for agreeing to talk to me today. We are in the process of studying how people use the History Department web site and we would like to include your input in our study. We will use the information you give us to improve the design of the web site.

I have a few questions to ask you, but feel free to let me know anything you would like to see done differently on the web site.

Body

  1. Do you access the History Department Web page? [Show the page on the interviewee's computer].
  2. What would you like to see added to the web site?
  3. Would you remove anything from the web site?
  4. Should anything be kept on the web site?
  5. Do you have any other recommendations for changing the History Department web site?
  6. What is important to you when you go to a site like the History Dept. site?

Closing

If you should think of anything else that you would like to say about the web site, please feel free to send me an e-mail. My address is: _______. We will be making changes to the site by the end of the semester, so look for the new design sometime in May.

Thanks!


Types of Questions You Might Use

This is a collection of the types of questions you may want to ask. These questions were developed for interviews of History Department faculty, staff, and students, so they are not the same questions you would want to ask your clients. However, you should consider whether you are going to create open-ended or closed-ended questions; and whether you are going to create a funnel or inverted funnel sequence of questions.

Open-ended Question

Tell me how you use the History Department Web Site?

Closed-ended Question

When did you first use the History Department Web Site?

Funnel Sequence

  1. Do you have any recommendations for changing the History Department web site? [More open-ended]
  2. When you access the site, what information are you trying to obtain?
  3. What browser do you use when accessing the web site?
  4. Do you think this web site is useful? [More closed-ended]

Inverted Funnel Sequence

  1. Do you think this web site is useful? [More closed-ended]
  2. What browser do you use when accessing the web site?
  3. When you access the site, what information are you trying to obtain?
  4. Do you have any recommendations for changing the History Department web site? [More open-ended]