Thomas K. Landauer has written a book which received the 1995 award for "Best New Professional and Scholarly Book in Computer Science" by the American Association of Publishers. The reference for Landauer's book is Landauer, Thomas K., The Trouble With Computers: Usefulness, Usability, and Productivity, The MIT Press, 1995. The book is now available in paperback. Ken Kozar feels it is a book that should be read by all computer professionals and by those who work with computer professionals.
Some comments on the book from the Amazon.Com site highly recommend the book. The second set of comments also includes reference to a complete review by Charles B. Kreitzberg. I have put a link directly to this review.
You can find an article on Thomas K. Landauer from the Lyons Recorder, Lyons, Colorado.
For an interesting article on the productivity paradox that is driven by the book by Landauer, see an article by Gary Chapman.